Terms and Conditions

Below you will find a copy of our terms and conditions. For further information about it’s content, or for any other enquiries, contact us on (07) 3496 9555

Terms and Conditions

Last updated: November 28, 2024

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the Aglantis Smart Irrigation mobile application (the "Service") operated by AGLANTIS PTY LTD ("us", "we", or "our").

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

Aglantis Smart Irrigation is an IoT-based irrigation management system that provides:

  • Real-time monitoring of irrigation systems

  • Automated control of pumps and valves

  • Data collection and analysis

  • Alert notifications

  • Historical data access

  • Multi-user access management

3. Account Registration

3.1 Account Registration

You must register for an account to use the Service.

3.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • All activities that occur under your account

  • Notifying us immediately of any unauthorized access

4. Data Collection and Privacy

4.1 Data Collection

We collect and process data including:

  • Irrigation system performance metrics

  • Soil moisture readings

  • Water usage data

  • System alerts and notifications

  • User interaction logs

4.2 Compliance with Privacy Policy

All data collection and processing comply with our Privacy Policy and the Australian Privacy Principles under the Privacy Act 1988 (Cth).

4.3 User Rights

You have the right to:

  • Access your personal information

  • Request corrections to your data

  • Lodge a privacy complaint

  • Opt out of direct marketing communications

5. Hardware Integration

The Service requires integration with specific IoT hardware components including:

  • LoRaWAN gateways

  • Soil moisture sensors

  • Water alert sensors

  • Pressure transducers

  • Flow meters

  • Weather stations

  • Irrigation control valves

  • Irrigation pumps

5.1 Hardware Provision and Installation:

  • We will provide all necessary hardware components for the Service

  • Installation must be performed by our authorized technicians or approved contractors

  • Any unauthorized modifications to the hardware will void the warranty

5.2 Hardware Maintenance:

  • Regular maintenance will be performed according to our service schedule

  • You must provide reasonable access to the hardware for maintenance

  • You must notify us immediately of any hardware malfunction or damage

5.3 Hardware Responsibilities:

We are responsible for:

  • Initial hardware setup and configuration

  • Regular maintenance and updates

  • Hardware replacements under warranty

  • Technical support for hardware issues

You are responsible for:

  • Providing secure and appropriate installation locations

  • Protecting hardware from vandalism or theft

  • Following our guidelines for hardware operation

  • Reporting any damage or malfunction promptly

5.4 Hardware Warranty:

  • All hardware components come with manufacturer warranties

  • Warranty terms are specified in separate hardware documentation

  • Warranty does not cover damage from misuse or unauthorized modifications

6. User Responsibilities

You agree to:

  • Use the Service for legitimate agricultural purposes only

  • Maintain accurate account information

  • Ensure proper installation and maintenance of hardware components

  • Follow recommended safety procedures

7. Service Limitations

7.1 Service Availability

While we strive for 100% uptime, we cannot guarantee:

  • Uninterrupted service

  • Real-time data accuracy

  • Continuous LoRaWAN connectivity

  • Immediate alert delivery

7.2 Maintenance

The Service may be temporarily unavailable for maintenance or updates.

8. Intellectual Property

8.1 Ownership

All rights, title, and interest in the Service remain with AGLANTIS PTY LTD.

8.2 Restrictions

You may not:

  • Copy or modify the Service

  • Attempt to extract the source code

  • Create derivative works

  • Reverse engineer the application

9. Liability and Consumer Rights

9.1 Service Warranty

The Service is provided "as is" without warranty of any kind, except for guarantees that cannot be excluded under the Australian Consumer Law (ACL).

9.2 Consumer Rights

Under the ACL, you have certain consumer guarantees that cannot be excluded. Nothing in these Terms limits these statutory rights.

9.3 Liability Limitations

We are not liable for:

  • Crop losses

  • Water wastage

  • Equipment damage

  • Environmental impacts

  • Financial losses resulting from system usage or failure

except where such liability cannot be excluded under Australian law.

10. Termination

10.1 Termination Conditions

We may terminate or suspend your account immediately for:

  • Violation of these Terms

  • Unauthorized system access

  • Misuse of the Service

  • Non-payment of fees (if applicable)

11. Changes to Terms

11.1 Modifications

We reserve the right to modify these Terms at any time.

11.2 Effect of Changes

Changes will be effective immediately upon posting to the Service.

12. Governing Law

These Terms shall be governed by the laws of Australia, without regard to its conflict of law provisions.

13. Contact Information

For questions about these Terms, please contact us at:

AGLANTIS PTY LTD
PO BOX 1592
Townsville 4810
QLD
Australia

14. Dispute Resolution

14.1 Initial Contact

If you have a complaint, please contact us first at support@aglantis.com.au.

14.2 Resolution Process

If we cannot resolve the dispute directly:

  • Either party may seek mediation through the Australian Mediation Association

  • You may lodge a complaint with the ACCC or relevant state consumer protection agency

  • You retain the right to pursue legal action under Australian law

14.3 Consumer Rights

Nothing in these Terms limits your right to pursue action under the Australian Consumer Law.